Frequently Asked Questions
All FAQ answers below are only for reference, please see the Member User Agreement for official terms & conditions of GreenShareCar membership.
How does it all work?
To get a general overview of how everything works - from signing up, to accessing the vehicle, to paying for your bookings - check out our How it Works page. Or, just watch this video!
Any licensed driver with 12 consecutive months driving experience is able to join GreenShareCar. We do not accept learner licenses or P1 (red P plate) licenses. P2 (green P plate) licensed drivers must provide their own P Plates.
HOW LONG does it take to become a member?
It takes approximately 5 minutes to complete a GreenShareCar membership application form online and your application should be approved within 1 or 2 business days. We will then send you your SmartCard in the post, giving you access to our entire fleet. Australia Post expected delivery timeframe is 1-3 business days, we can also send your welcome package via Express Post with expected next day delivery (incurs a surcharge). GreenShareCar does not make guarantees on behalf of Australia Post.
Do I have to submit an application online?
Yes. To become a GreenShareCar member you must apply online. Just click the Join Now link in the menu above.
What TYPES OF VEHICLES are there to choose from?
The majority of our fleet is made up of Toyota Prius' and Toyota Yaris'. Our fleet also includes Toyota Prius C, Toyota Corolla and Toyota HiAce.
CAN I SMOKE in GreenShareCars?
No. Smoking is strictly prohibited in GreenShareCars. This is to keep our vehicles smelling fresh and clean!
CAN I TAKE MY PET in GreenShareCars?
No. Pets are strictly prohibited in GreenShareCars due to allergies that affect certain people when it comes to animals.
Can I join GreenShareCar if I have a FOREIGN DRIVER'S LICENCE?
Of course! If you have a valid foreign driver's licence you are able to become a GreenShareCar member as long as you have had 12 consecutive months of driving experience. Your insurance excess may be higher if a vehicle is damaged while you have it reserved, see the Member User Agreement for details.
Are GreenShareCars AUTOMATIC or MANUAL?
Automatic. All GreenShareCars have an automatic transmission to suit all member's driving needs.
What does MEMBERSHIP COST?
We charge a one-time fee of $39 for processing your application, setting up your account and programming your smartcard. GreenShareCar never charges annual fees or monthly fees (some rate plans require monthly pre-paid amounts in exchange for driving credits).
Does GreenShareCar offer household or FAMILY MEMBERSHIPS?
Yes. Every GreenShareCar account can have up to four additional drivers included, they just need to apply using the Sign up as an Additional Residential Driver link on the Join Now page.
How does INSURANCE cover work?
We include comprehensive insurance for all our members. We do charge an excess if a vehicle is damaged while you have it reserved, as shown in the Member User Agreement. You have the option of paying an additional fee to reduce this excess amount by selecting 'Optional Insurance' when you make a reservation.
How do TOLLS work?
All our vehicles have e-tag readers so you don't need to buy one or bring your own. We get a bill from the toll authority once a month and automatically charge the tolls to whichever account had the vehicle booked when it was on a toll road. You will see the tolls on your account at the end of the month with detailed descriptions of where & when the toll was incurred.
How far in advance can I book a GreenShareCar?
You can jump online and book a GreenShareCar up to a year in advance or at the very last minute.
Will a GreenShareCar be available when I want to use one?
Yes. We have GreenShareCars located all over Sydney and Melbourne. If your preferred car is unavailable, another car is only walking distance away. The process of picking up a regular rental car can take over 30 minutes, plus the time it takes you to get to and from the agency. With GreenShareCar you can be driving within a couple minutes.
What happens if I am RETURNING THE CAR LATE?
You can always extend your booking if the vehicle has not already been booked by another member. You can do so from the onboard computer, our mobile website, or just give us a call during business hours. If you are unable to extend your booking, we request that you notify us at least 20 minutes prior to the end of your reservation, as a courtesy to the next driver.
Do GreenShareCars come with BABY SEATS?
No. We do not supply baby seats but each GreenShareCar has the restraint anchor points installed, so members are able to supply their own baby seats/capsules to use in the car.
What happens if I get a PARKING TICKET, SPEEDING FINE or ANY OTHER FINE?
Just like if you are driving your own vehicle, if you incur any fines for driving infringements it is your responsibility as the driver to pay for the fine. If you receive a fine you must let us know, it is then up to you as the driver to pay the fine. If GreenShareCar receives a fine in the mail and you were the driver of the vehicle at the time of the offence, we will call you to inform you of the fine and will direct debit the appropriate charges out of your account.An administration charge applies for all fines that are paid by GreenShareCar.
Does GreenShareCar have a MINIMUM BOOKING PERIOD?
Yes. GreenShareCar has a minimum booking period of 1 hour.
Does GreenShareCar have a MAXIMUM BOOKING PERIOD?
You are able to book a GreenShareCar for as long as you like, as long as it does not coincide with another members existing booking. Please note that bookings over a 5 day period need to be approved by GreenShareCar, call us to find out more.
CAN NON-MEMBERS DRIVE a GreenShareCar?
No. Only registered members are permitted to drive GreenShareCars. Every driver must submit an application and be approved before getting behind the wheel of a GreenShareCar.
What if I'm UNDER 25?
Most traditional car rental companies won’t rent to you if you’re aged under 25 and, if they do, they will charge you extremely high fees. GreenShareCar only requires that you have at least 12 months driving experience and are at least 18 years of age. We charge the same hire rates but higher insurance excess applies depending on your age (see "How does insurance cover work?" above).
Who pays for PETROL?
We do. If you rent through a traditional car rental company, you are responsible for paying for petrol - this is a big advantage of carsharing. GreenShareCar includes up to 100km per trip, excess distance is charged per KM but that still includes petrol. Every GreenShareCar has a fuel card provided so we pay for the petrol directly.
More questions?Give us a call at 1 300 575 878, we're always happy to help!